Uncategorized

Why In-Store Personalization is Failing

13 Jun 2018, Posted by Lisa Cramer in Uncategorized

Research shows that shoppers now expect tailored shopping experiences. Brick-and-mortar is no exception. There’s just one problem: in-store personalization is failing shoppers and hurting results. Customer Experience Falls Short Make no mistake—shoppers are seeking a superior in-store experience. In fact, a RightNow Customer Impact Report reveals…

5 Retail Technologies Changing In-Store Shopping

24 Jan 2018, Posted by Lisa Cramer in Uncategorized

Physical stores still control the American shopping dollar—over 90% of all U.S. retail sales according to the U.S. Census Bureau. But today, consumer expectations have changed, and retail loyalty is a shell of what it used to be. Brick-and-mortar retailers and brands know that technology…

7 Things to Expect from the Store-of-Tomorrow

06 Dec 2016, Posted by Lisa Cramer in Uncategorized

Saks is killing the department store… Amazon is opening 100 pop-ups… Apple is building community centers… Bonobos and others continue to open inventory-less shops… Everyone’s got an opinion on the store of 20… 30… 50 years, but the reality is, the store-of-the-future is being built…

7 Key Findings: Holiday Shopping Trends 2016

24 Oct 2016, Posted by Kristin Harripaul in Uncategorized

Shoppers will spend more this holiday season, but how, why and where? We’ve poured over all the latest industry reports, pulled out 7 key findings and we’re sharing our insights with you. Nearly Half of Shoppers Will Complete Their Shopping by Thanksgiving Almost half (49%)…