InReality Included in Forrester Report—”State of Service Design, 2013″

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Jan 07 2014, Posted by InReality

We are pleased to announce InReality’s inclusion as one of 35 practicing service design agencies, in North America in the recently published The State of Service Design, 2013 by Forrester. The goal of the report is to shed light on the current state of service design as a professional practice and to provide insights on how service design agencies can support innovation initiatives. The report is accompanied by a Service Design Agency Overview, 2013 and is a compilation and analysis of data supplied by service design agencies around the world.

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